Product Description

Previously known as: IT Service Management based on ITIL V3 - A Pocket Guide.

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade.

Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.

Introduction to the Service Lifecycle

Lifecycle Phase: Service Strategy

Lifecycle Phase: Service Design

Lifecycle Phase: Service Transition

Lifecycle Phase: Service Operation

Lifecycle Phase: Continual Service Improvement

Designed for managers to give an overall picture of the ITIL V3 upgrade.

Other languages available: Dutch,German,French,Italian,Japanese,Spanish