1 Introduction
1.1 Overview
1.2 Context
1.3 Goal and scope of Service Transition
1.4 Usage

2 Service Management as a practice
2.1 What is Service Management?
2.2 What are services?
2.3 Functions and processes across the lifecycle
2.4 Service Transition fundamentals

3 Service Transition principles
3.1 Principles supporting Service Transition
3.2 Policies for Service Transition

4 Service Transition processes
4.1 Transition planning and support
4.2 Change Management
4.3 Service asset and configuration management
4.4 Release and deployment management
4.5 Service validation and testing
4.6 Evaluation
4.7 Knowledge management

5 Service Transition common operation activities
5.1 Managing communications and commitment
5.2 Managing organization and stakeholder change
5.3 Stakeholder management

6 Organizing for Service Transition
6.1 Generic roles
6.2 Organizational context for transitioning a service
6.3 Organization models to support Service Transition
6.4 Service Transition relationship with other lifecycle stages

7 Technology considerations
7.1 Knowledge management tools
7.2 Collaboration
7.3 Configuration Management system

8 Implementing Service Transition
8.1 Stages of introducing Service Transition

9 Challenges, critical success factors and risks
9.1 Challenges
9.2 Critical success factors
9.3 Risks
9.4 Service Transition under difficult conditions