{"id":13227,"date":"2021-04-26T17:17:57","date_gmt":"2021-04-26T15:17:57","guid":{"rendered":"https:\/\/bb4u0b7-a.myrdbx.io\/?p=13227"},"modified":"2024-09-02T09:39:12","modified_gmt":"2024-09-02T07:39:12","slug":"der-helpdesk-herzstueck-des-service-managements","status":"publish","type":"post","link":"https:\/\/www.mitsm.de\/der-helpdesk-herzstueck-des-service-managements\/","title":{"rendered":"Der Helpdesk \u2013 Herzst\u00fcck des Service Managements"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Der Helpdesk ist der Teil der IT, mit dem in der Regel jeder Mitarbeiter schon einmal zu tun hatte. Denn er ist im Unternehmen die zentrale Anlaufstelle f\u00fcr alle Service und IT-Support-Anfragen der Mitarbeiter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Man bezeichnet nicht nur den IT-Support als Helpdesk, sondern auch die Software, welche dieser nutzt: Mit dieser Software erfassen die Support-MitarbeiterInnen die eingehenden Tickets, kategorisieren sie und leiten sie an die zust\u00e4ndigen Teams weiter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ein Helpdesk hat verschiedene Bereiche, meistens drei St\u00fcck, die als First, Second und Third Level bezeichnet werden.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-first-level-support\">First Level Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Hier findet der Kontakt mit dem Anwender statt. Ein Mitarbeiter wendet sich per Ticketsystem, telefonisch, oder via Mail an den Helpdesk und erreicht so den First Level Support. Dieser erfasst die Anfrage (es kann sich um eine St\u00f6rung, einen Fehler oder um eine Service Anfrage handeln). Daraufhin sch\u00e4tzt er ab, ob und wie schnell die Anfrage direkt von einem Mitarbeiter im First Level Support bearbeitet und gel\u00f6st werden kann.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-second-level-support\">Second Level Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kann der First Level Support eine Anfrage nicht l\u00f6sen, leitet dieser sie an den Second Level weiter. Die Mitarbeiter hier haben meist ein tieferes Fachwissen und k\u00f6nnen so komplexere Anfragen bearbeiten. Der Second Level Support dokumentiert au\u00dferdem h\u00e4ufigere Probleme mit zugeh\u00f6riger L\u00f6sung in einer Datenbank und \u00fcbernimmt oftmals die Schulung der Kollegen im First Level Support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-third-level-support\">Third Level Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In manchen Unternehmen gibt es zus\u00e4tzlich eine dritte Instanz, den Third Level Support. Dieser ist f\u00fcr sehr komplexe Anfragen zust\u00e4ndig, die in der Regel noch unbekannt sind. Die Third Level Mitarbeiter sind Systemanalytiker, die in der Regel im Team arbeiten. Sie erarbeiten kundenorientierte L\u00f6sungen und geben diese dann direkt an den First und Second Level Support zur\u00fcck.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-vorteile-des-helpdesks\">Vorteile des Helpdesks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mit solch einem Helpdesk Ticketsystem mit verschiedenen Levels zu arbeiten, bringt viele Vorteile. Das Ticketsystem schafft \u00dcbersichtlichkeit: Es b\u00fcndelt alle Anfragen und speichert die Vorg\u00e4nge zentral. Alle Tickets, inklusive der geschlossenen, sind hier erfasst und \u00fcbersichtlich geordnet. So schafft der Helpdesk mit der Zeit eine eigene Wissensdatenbank. In der Regel k\u00f6nnen so Anfragen effizienter bearbeitet und die Response-Zeit beschleunigt werden. Damit, und mit der erh\u00f6hten Nachvollziehbarkeit steigert der Helpdesk die Kundenfreundlichkeit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-der-service-management-standard-itil-4\">Der Service Management Standard: ITIL 4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn Sie mehr \u00fcber Service Management lernen m\u00f6chten, empfehlen wir Ihnen unsere zweit\u00e4gige ITIL 4 Foundation Schulung. Hier lernen Sie wie Sie Organisationen auf ihrem Weg der digitalen Transformation unterst\u00fctzen k\u00f6nnen.<\/p>\n\n\n\n<div class=\"products-overview view-small\">\n    <div class=\"product\">\n        \n        <div class=\"dates table-wrap\">\n            <table id=\"dates-view\" class=\"dates-view-table\">\n                <thead>\n                    <tr>\n                        <th>Termin<\/th>\n                        <th>Termingarantie<\/th>\n                                                                            <th>Schulung<\/th>\n                                                <th>Ort<\/th>\n                        <th>Preis*<\/th>\n                        <th>Pr\u00fcfung<sup>*<\/sup><\/th>\n                        <th><\/th>\n                    <\/tr>\n                <\/thead>\n                <tbody>\n                            <tr class=\"single-date\" data-productID=\"1517\" data-dateID=\"81046\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mi 23.09.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-3-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-3-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-3-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 3 Pl\u00e4tze frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/iso-27005-it-risk-management-workshop\/\">IT Risk Management nach ISO 27005<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 590,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81046\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81046\" \n                    data-date-name=\"IT Risk Management nach ISO 27005 | 23.09.2026 &#8211; 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23.09.2026 | Online',\n                        price: '590',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81046'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"65857\" data-dateID=\"66212\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mo 28.09. bis <br \/>Do 01.10.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-3-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-3-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-3-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 3 Pl\u00e4tze frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/ki-kompetenz\/ki-manager\/\">KI-Manager<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    M\u00fcnchen                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2023\/11\/newton.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                M\u00fcnchen            <\/span>\n            <span class=\"location\">mITSM Schulungszentrum im NEWTON<\/span>\n            <span class=\"address\">Ridlerstra\u00dfe 57<\/span>\n            <span class=\"city\">80339&nbsp;M\u00fcnchen<\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 2.470,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 220,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_66212\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"66212\" \n                    data-date-name=\"KI-Manager | 28.09.2026 &#8211; 01.10.2026 | M\u00fcnchen\" \n                    data-date-price=\"2470\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '66212',\n                        name: 'KI-Manager | 28.09.2026 &#8211; 01.10.2026 | M\u00fcnchen',\n                        price: '2470',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_66212'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"26541\" data-dateID=\"81049\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mo 28.09. bis <br \/>Di 29.09.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-1-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 1 Platz frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/iso-19011-auditor\/\">ISO 19011 Auditor INTENSIV<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 1.490,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 399,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81049\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81049\" \n                    data-date-name=\"ISO 19011 Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online\" \n                    data-date-price=\"1490\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81049',\n                        name: 'ISO 19011 Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online',\n                        price: '1490',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81049'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"26542\" data-dateID=\"81050\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mo 28.09. bis <br \/>Di 29.09.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-1-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 1 Platz frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/iso-20000\/iso-20000-auditor\/\">ISO 20000 Auditor INTENSIV<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 1.490,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 399,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81050\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81050\" \n                    data-date-name=\"ISO 20000 Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online\" \n                    data-date-price=\"1490\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81050',\n                        name: 'ISO 20000 Auditor INTENSIV | 28.09.2026 &#8211; 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[] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81050'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"9858\" data-dateID=\"81051\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mo 28.09. bis <br \/>Di 29.09.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-1-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 1 Platz frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/iso-27001\/iso-27001-auditor\/\">ISO 27001 Auditor INTENSIV<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 1.490,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 399,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81051\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81051\" \n                    data-date-name=\"ISO 27001 Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online\" \n                    data-date-price=\"1490\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81051',\n                        name: 'ISO 27001 Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online',\n                        price: '1490',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81051'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"56221\" data-dateID=\"81052\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mo 28.09. bis <br \/>Di 29.09.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-1-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 1 Platz frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/ki-kompetenz\/iso-42001-ki-beauftragter\/\">ISO 42001 KIMS Auditor INTENSIV<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 1.490,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                ab EUR 399,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81052\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81052\" \n                    data-date-name=\"ISO 42001 KIMS Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online\" \n                    data-date-price=\"1490\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81052',\n                        name: 'ISO 42001 KIMS Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online',\n                        price: '1490',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81052'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"63780\" data-dateID=\"81053\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mo 28.09. bis <br \/>Di 29.09.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-1-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-1-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 1 Platz frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/business-continuity-management-bcm\/\">ISO 22301 BCMS Auditor INTENSIV<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 1.490,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 399,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81053\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81053\" \n                    data-date-name=\"ISO 22301 BCMS Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online\" \n                    data-date-price=\"1490\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81053',\n                        name: 'ISO 22301 BCMS Auditor INTENSIV | 28.09.2026 &#8211; 29.09.2026 | Online',\n                        price: '1490',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81053'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"52243\" data-dateID=\"81055\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Mi 30.09. bis <br \/>Do 01.10.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-check\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-check.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-check.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Diese Schulung hat die Mindestteilnehmeranzahl erreicht und findet sicher zu diesem Termin statt.                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/nis-2-schulungen\/nis-2-koordinator\/\">NIS-2 Koordinator<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 1.090,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 190,-<sup>**<\/sup>            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81055\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81055\" \n                    data-date-name=\"NIS-2 Koordinator | 30.09.2026 &#8211; 01.10.2026 | Online\" \n                    data-date-price=\"1090\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81055',\n                        name: 'NIS-2 Koordinator | 30.09.2026 &#8211; 01.10.2026 | Online',\n                        price: '1090',\n                        currency: 'EUR',\n                        category: ['default_category']\n                    };\n                                    \n                    window._etrackerOnReady = typeof window._etrackerOnReady === 'undefined' ? [] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81055'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"56005\" data-dateID=\"81057\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Fr 02.10.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-check\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-check.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-check.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Diese Schulung hat die Mindestteilnehmeranzahl erreicht und findet sicher zu diesem Termin statt.                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/itil-4-schulungen\/itil-practitioner-einzelmodule\/itil-practitioner-incident-management\/\">ITIL 4 Practitioner: Incident Management<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 890,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                EUR 175,-            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81057\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81057\" \n                    data-date-name=\"ITIL 4 Practitioner: Incident Management | 02.10.2026 &#8211; 02.10.2026 | Online\" \n                    data-date-price=\"890\" \n                                    \n                >\n\n                    <img decoding=\"async\" class=\"add-to-cart-loading\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/loading.svg\" \/>\n                    <img decoding=\"async\" class=\"add-to-cart-inner\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/cart-arrow-down-regular-white.svg\" alt=\"+\" \/>\n                    <span class=\"is-mobile\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" id=\"Ebene_1\" x=\"0\" y=\"0\" style=\"enable-background:new 0 0 333.8 41.1\" version=\"1.1\" viewBox=\"0 0 333.8 41.1\"><style>.st0{fill:#fff}<\/style><path id=\"path2\" d=\"M44.2 5.6H12.8l-.7-3.4c-.2-.9-.9-1.5-1.8-1.5H2.5c-.5 0-.9.4-.9.9v1.9c0 .5.4.9.9.9h6.2l5.4 27.5c-.9.9-1.4 2.1-1.4 3.4 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-.9-.2-1.7-.7-2.5H33c-.4.8-.7 1.6-.7 2.5 0 2.7 2.2 4.9 4.9 4.9s4.9-2.2 4.9-4.9c0-1.4-.6-2.7-1.5-3.6l.1-.4c.3-1.2-.6-2.2-1.8-2.2H17.4l-.7-3.7h24.1c.9 0 1.6-.6 1.8-1.5l3.5-16.1c.2-1.1-.7-2.2-1.9-2.2zM17.7 37.1c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9c1 0 1.9.8 1.9 1.9s-.9 1.9-1.9 1.9zm19.8 0c-1 0-1.9-.8-1.9-1.9s.8-1.9 1.9-1.9 1.9.8 1.9 1.9-.9 1.9-1.9 1.9zm1.8-15.4H15.9L13.5 9.3H42l-2.7 12.4zm-7.1-4.6-4 3.9c-.4.4-.9.4-1.3 0L23 17.1c-.6-.6-.2-1.6.7-1.6h2.1v-4c0-.5.4-.9.9-.9h1.9c.5 0 .9.4.9.9v4h2.1c.7 0 1.1 1 .6 1.6z\" class=\"st0\"\/><path d=\"M86.6 9.5h4.9V25c0 2-.2 3.6-.5 4.6-.5 1.4-1.4 2.6-2.6 3.4-1.2.9-2.9 1.4-4.9 1.4-2.4 0-4.3-.7-5.6-2-1.4-1.4-1.9-3.4-2-6l4.6-.5c0 1.4.3 2.4.7 2.9.5.9 1.4 1.4 2.4 1.4s1.9-.3 2.4-1 .7-1.9.7-3.9c-.1-.2-.1-15.8-.1-15.8zM96.7 33.9V9.5h18.1v4.1h-13.1V19H114v4.1h-12.3v6.7h13.6v4.1H96.7zM125 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3H125zM138.1 33.9v-4.4l12.8-15.9h-11.4V9.5h17.9v3.8l-13.3 16.5h13.8v4.1h-19.8zM166.6 33.9V13.5h-7.2v-4h19.5v4.1h-7.2v20.3h-5.1zM191.5 9.5h9.7c1.9 0 3.4 0 4.3.2.9.2 1.9.5 2.6 1s1.4 1.2 1.9 2 .7 1.9.7 2.9c0 1.2-.3 2.2-.9 3.1-.5.9-1.5 1.7-2.6 2.2 1.5.5 2.6 1.2 3.4 2.2.9 1 1.4 2.2 1.4 3.6 0 1.2-.3 2.2-.9 3.2-.5 1-1.2 1.9-2 2.6-.9.7-2 1-3.2 1.2-1 .2-2.9.2-6.1.2h-8.2V9.5zm5 4v5.6H203.3c.9-.2 1.5-.3 2-.9.5-.5.7-1.2.7-1.9s-.2-1.4-.7-1.9c-.5-.5-1-.9-1.9-1h-6.9zm0 9.8v6.5h4.6c1.7 0 2.9 0 3.4-.2.7-.2 1.4-.5 1.7-1 .3-.5.7-1.2.7-2 0-.7-.2-1.4-.5-1.9s-.9-.9-1.5-1.2c-.7-.3-2-.3-4.4-.3h-3.9v.1zM216.1 9.5h4.9v13.3c0 2 0 3.4.2 4.1.2 1 .7 1.9 1.5 2.4.9.5 1.9.9 3.2.9 1.4 0 2.4-.3 3.2-.9.9-.5 1.2-1.2 1.4-2s.2-2.2.2-4.1V9.5h4.9v12.8c0 2.9-.2 4.9-.3 6.1-.2 1.2-.7 2.2-1.5 3.1s-1.7 1.5-2.9 2-2.7.7-4.8.7c-2.4 0-4.1-.3-5.3-.9s-2.2-1.2-2.9-2c-.7-.9-1.2-1.7-1.4-2.7-.3-1.4-.5-3.4-.5-6.1.1-.1.1-13 .1-13zM256.4 24.8l4.8 1.5c-.7 2.7-1.9 4.6-3.6 6-1.7 1.4-3.9 1.9-6.5 1.9-3.2 0-6-1-8-3.2s-3.1-5.3-3.1-9c0-4.1 1-7.2 3.1-9.6s4.8-3.4 8.4-3.4c3.1 0 5.5.9 7.3 2.7 1.2 1 1.9 2.6 2.6 4.4l-4.9 1.2c-.3-1.2-.9-2.2-1.9-3.1s-2-1-3.4-1c-1.9 0-3.2.7-4.4 1.9s-1.7 3.4-1.7 6.3c0 3.1.5 5.3 1.7 6.7 1.2 1.4 2.6 2 4.3 2 1.4 0 2.4-.3 3.4-1.2.8-.9 1.5-2.2 1.9-4.1zM265.4 33.9V9.5h4.9V19h9.7V9.5h4.9v24.4H280V23.1h-9.7v10.7h-4.9zM290 33.9V9.5h18.1v4.1H295V19h12.3v4.1H295v6.7h13.6v4.1H290zM312.8 33.9V9.5h4.8l10.1 16.4V9.5h4.6v24.4h-4.9l-10-15.9v15.9h-4.6z\" class=\"st0\"\/><\/svg><\/span>\n                    <span class=\"add-to-cart-arrow\"><\/span>\n                <\/button>\n                <script>\n                    var product = {\n                        id: '81057',\n                        name: 'ITIL 4 Practitioner: Incident Management | 02.10.2026 &#8211; 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[] : window._etrackerOnReady;\n                    window._etrackerOnReady.push(function() {\n                        etCommerce.attachEvent(document.getElementById('addtocart_product_81057'), 'insertToBasket', product, 1);\n                    });\n                <\/script>\n               \n            <\/td>\n\n        <\/tr>\n            <tr class=\"single-date\" data-productID=\"52253\" data-dateID=\"81058\"> \n            <td data-label=\"Termin\" class=\"desktop-min-110\">\n                Fr 02.10.2026            <\/td>\n            \n            <td class=\"guarantee-td tooltip-min-height\">\n                                        <span class=\"guarantee guarantee-calendar-3-teilnehmer\">\n                            <img decoding=\"async\" alt=\"Termingarantie\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-3-teilnehmer.svg\" \/>\n                            <span class=\"guarantee__tooltip\">\n                            <span class=\"guarantee__tooltip__img\">\n                            <img decoding=\"async\" alt=\"Termingarantie Infos\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/icons\/calendar-3-teilnehmer.svg\" \/>\n                                <\/span> \n                                <span class=\"guarantee__tooltip__content\">\n                                    Nur noch 3 Pl\u00e4tze frei                                <\/span>\n                            <\/span>\n                        <\/span>\n                                <\/td>\n\n             \n             \n                <td class=\"mobile-clear\" data-label=\"Schulung\">\n                    <a href=\"https:\/\/www.mitsm.de\/schulung\/nis-2-schulungen\/nis-2-geschaeftsleitungsschulung\/\">NIS-2-Gesch\u00e4ftsleitungsschulung<\/a>                <\/td>\n            \n            <td class=\"mobile-right tooltip-min-height mobile-100\" data-label=\"Ort\">\n                                \n                <div class=\"city\">\n                    Online                    \n                    <img decoding=\"async\" class=\"city__icon\" src=\"https:\/\/www.mitsm.de\/wp-content\/themes\/mITSM\/images\/product\/info-circle-solid.svg\" alt=\"!\" \/>\n                    \n                   \n    <span class=\"city__tooltip city__tooltip__new\">\n        <span class=\"tooltip-image\" style=\"background-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.mitsm.de\/wp-content\/uploads\/2022\/10\/Tooltip-Online.jpg\" \/>\n        <\/span>\n        <span class=\"tooltip-right-content\">    \n            <span class=\"title\">\n                Online            <\/span>\n            <span class=\"location\">Zoom Session mit Live Trainer<\/span>\n            <span class=\"address\"><\/span>\n            <span class=\"city\"><\/span>\n        <\/span> \n        \n    <\/span>\n                <\/div>\n            <\/td>\n\n            <td class=\"mobile-clear\" data-label=\"Preis*\">\n                EUR 340,-            <\/td>\n\n            <td class=\"mobile-right\" data-label=\"Pr\u00fcfung*\">\n                            <\/td>\n\n            <td class=\"small no-mtb tar mobile-clear mobile-100 vert-mid\">\n            \n                <button id=\"addtocart_product_81058\" class=\"add-to-cart\" title=\"Jetzt buchen\" \n                    data-date-id=\"81058\" \n                    data-date-name=\"NIS-2-Gesch\u00e4ftsleitungsschulung | 02.10.2026 &#8211; 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[] : window._etrackerOnReady;\n        window._etrackerOnReady.push(function() {\n            etCommerce.sendEvent('viewProductList', productList)\n        });\n    <\/script>\n    <tr id=\"date-view-button\" >\n    <td colspan=\"4\">\n                            <a href=\"#\" id=\"dates-more\" class=\"show-all load-more-dates\" \n                    data-page=\"1\" \n                    data-ppp=\"10\" \n                    data-locations=\"false\" \n                    data-include=\"\" \n                    data-exclude=\"\" \n                    data-showTime=\"0\"\n                    data-discount=\"0\"\n                    data-datefrom=\"\"\n                    data-dateto=\"\"\n                    data-hide_products_tr=\"\"\n                >\n                    Weitere Termine\n                <\/a>\n\n                    <\/td>\n        <td class=\"mobile-clear\">\n            *Nettopreise\n        <\/td>\n        <td class=\"mobile-clear\">\n            **optional\n        <\/td>\n        <td class=\"mobile-clear\"><\/td>\n    <\/tr>\n                    <\/tbody>\n            <\/table>\n\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Quelle: <a href=\"https:\/\/computerwelt.at\/news\/was-ist-ein-helpdesk-first-second-third-level-erklaert\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Computerwelt.at<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Der Helpdesk ist der Teil der IT, mit dem in der Regel jeder Mitarbeiter schon einmal zu tun hatte. Denn er ist im Unternehmen die zentrale Anlaufstelle f\u00fcr alle Service und IT-Support-Anfragen der Mitarbeiter. Man bezeichnet nicht nur den IT-Support \u2026&nbsp;<a class=\"moretag\" href=\"https:\/\/www.mitsm.de\/der-helpdesk-herzstueck-des-service-managements\/\">weiterlesen<\/a><\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13227","post","type-post","status-publish","format-standard","hentry","category-nicht-kategorisiert"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Der Helpdesk \u2013 Herzst\u00fcck des Service Managements - mITSM<\/title>\n<meta name=\"description\" content=\"Der Helpdesk ist die zentrale Anlaufstelle f\u00fcr alle Service und IT-Support-Anfragen der Mitarbeiter. 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