FitSM is a new lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
Together with our partner EGI.eu we also offer FitSM trainings in English.
The FitSM trainings of mITSM and EGI are governed by the official training programme of ITEMO. The training slides are certified accordingly. The current version of the FitSM training slides / handouts and the sample exams can be found here: FitSM Downloads