0
News
Neues aus IT-Management und Weiterbildung

ITIL 4 Foundation English

ITIL 4 Foundation English

In two days, all important theoretical foundations of ITIL Service Management, as well as exam-relevant terms and content, will be conveyed.

Content

  • ITIL 4 Service Management concept and Service Lifecycle model
  • ITIL 4 Guiding Principles and Four Dimensions of Service Management
  • ITIL 4 Service Value System (SVS) and its components
  • ITIL 4 key terms and definitions
  • ITIL 4 best practices for collaboration between IT and business areas
  • ITIL 4 basics for implementing Service Management practices

Audience

The target audience of the ITIL 4 Foundation training includes:

  • IT managers I
  • T developers
  • IT administrators
  • IT project managers
  • IT service managers
  • IT operations managers
  • IT service desk staff who want to gain an understanding of the basic concepts of ITIL 4

Benefits

  • Improved understanding of ITIL fundamentals and best practices
  • Better understanding of service lifecycle phases and processes
  • Improved effectiveness and efficiency of IT services and operations
  • Strengthened collaboration between IT departments and other departments in the company
  • Improved customer orientation and service quality
  • Increased employee motivation and satisfaction through better work processes and practices
  • Competitive advantage through effective IT service management.

Overall, the ITIL 4 Foundation training supports IT professionals and companies in improving their IT services, optimizing their processes, and achieving their business goals more effectively.

Agenda

Day 1: 09:00 am to approx. 04:30 pm

Day 2: 09:00 am to approx. 04:30 pm

Key points of the training

  • Basic concepts of service management
  • The four dimensions of service management
  • Contents of the ITIL Service Value System
  • The ITIL Service Value Chain
  • ITIL guiding principles
  • ITIL management practices
    • General management practices
    • Service management practices
    • Technical management practices
  • Exam preparation including sample exam

10.01.2020

+49 89 - 44 44 31 88 0