What is ITIL® 4? The Fundamentals Course.
Do you want to dive into the world of ITIL and learn the basis for optimal service management? Then our ITIL 4 Foundation training is the right choice for you. This foundation training is the introduction to IT Service Management according to the new version ITIL 4. In 2 days you will learn how to support organizations on their way to digital transformation. In addition to the basic concepts of service management, we teach you the important management practices of ITIL 4.
We offer you maximum flexibility
You can attend the ITIL 4 Foundation course with us as a face-to-face event in Munich or as online live training. We are also happy to train in-house at your company.
Why ITIL® 4 Foundation with mITSM?
mITSM has been a specialized premium provider of service management training in Munich for more than 15 years. Our experienced trainers know how to respond to each individual participant and look back on many years of experience. With this seminar we prepare you intensively for the Foundation certification by PeopleCert. The Foundation is a prerequisite for the advanced ITIL Managing Professional courses.
ITIL 4 Foundation English
You will learn the basics of ITIL 4 in 2 days as part of the ITIL Foundation Training. It is the ideal preparation for the certification exam. Course and exam are in English.
The ITIL®4 Foundation course can only be booked together with the certification exam.
Do 27.10. bis
Do 22.12. bis
Do 16.02. bis
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Is this training suitable for me?
This training is designed for you if you are part of a service or IT organization, a manager or IT professional and want to gain a basic understanding of Service Management and/or lay the foundation for the comprehensive ITIL 4 training.
Which benefits will I gain from this training?
After taking this training, you will know the benefits, principles, roles and processes of ITIL. You will find your way around in an environment that is based on ITIL 4 and will be able to support it efficiently. You will receive an internationally recognized certificate that confirms your knowledge. This allows you to participate in the advanced ITIL 4 seminars.
In two days, in addition to all the important theoretical basics of ITIL Service Management, the exam-relevant terms and contents are taught.
Day 1: 09:00h to 16:30h
- Key concepts of service management
- The four dimensions of service management
- The ITIL service value system
- The ITIL service value chain
Day 2: 09:00h to 16:30h
- ITIL Guiding principles
- ITIL Management Practices
- General management practices
- Service management practices
- Technical management practices
- Exam preparation incl. sample exam
How do I get my certification?
The ITIL exams are by PeopleCert. The exam is an online exam, you choose the location and date of your exam (within one year after taking the course).
Details about the online exam:
After we register you with PeopleCert for the online exam, you will receive an email with all important info (usually on the first day of training). The e-mail contains a voucher code that you can use to set up your account. This code is valid for one year. Once you have logged in, you can select one of the many exam dates offered. This is a Procter exam, which means a PeopleCert employee sits virtually across from you while you take the exam.
Which format is the Foundation certification exam?
- Multiple-choice exam
- Language: English
- Duration: 60 minutes
- Number of questions: 40
There are four possible answers.
Only one answer is correct.
- At least 65 percent of the questions (26 out of 40) must be answered correctly in order to pass the exam and receive the ITIL 4 Foundation certificate.
FAQ - Questions and Answers about ITIL 4
What is IT Service Management?
A set of specialized organizational capabilities for generating value for customers in the form of services. The prefix IT in the term Service Management is no longer used to indicate that other non-IT specific services can also be planned, developed, implemented, taken live, operated and continuously improved with the help of Service Management.
What is a service?
A service is a tool for creating shared value that is made available to a customer by a provider in order to achieve the customer’s goals. The customer itself is not responsible for certain costs and risks.
How is a process defined?
A process is a set of coordinated activities that combines and implements resources and capabilities to achieve a defined outcome.
What is a service portfolio?
The set of products and services that are managed by an organization throughout their lifecycle.
What is the goal of relationship management?
The objective of relationship management is to build and maintain connections between the organization and its stakeholders at a strategic and tactical level. It includes the identification, analysis, monitoring and continuous improvement of relationships with and between stakeholders.
What is a business service?
A business service is an IT service that directly supports a business process and is used by the business. The term „business service“ also refers to a service that is provided by a business unit for business customers. A business service often depends on one or more IT services.
What is an IT Service?
An IT service is provided for one or more customers. Based on the use of information technology, an IT service supports the customer’s business processes. An IT service is defined in a service level agreement.
What is ITIL?
ITIL is a de-facto standard for (IT) service management. Publisher: AXELOS. ITIL is a freely available „Best Practice“ framework for (IT) Service Management.
By which certification organization is the exam?
The official certification institution for ITIL 4 ist PeopleCert. You can choose between an online exam and a paperbased exam.