Wissen Archiv - Seite 26 von 28

Problem Management

04.02.2020 - Problem Management Description/Summary The objective of Problem Management is to remedy incidents permanently. This objective is achieved by reactive and preventive actions: Reactive Problem Management analyses the issued reasons for incidents and develops proposals on avoiding of those reasons. Preventive...

Configuration Management

04.02.2020 - Configuration Management Description/Summary In the Configuration Management all CIs according to a service will be processed. Configuration Management provides the data used by all other ITSM processes. The data is used for e.g.: Identify and progress incidents Assess the impact...

Typische Prüfungsfragen

04.02.2020 - Teste dein Wissen mit unseren typischen Prüfungsfragen! Hier findest du typische Prüfungsfragen zu den Bereichen ITIL, Scrum, ISO 27001, Datenschutz, Auditierung von Managementsystemen, Penetration Testing und mehr. Prüfungsfragen nach ISO 27001 Was ist der Unterschied zwischen Security Event und...

Change Management

04.02.2020 - Change Management Description/Summary Change Management deals with any kind of change to the IT infrastructure and services. A well-defined and controlled process leads to the effective handling of these changes. Change Management is triggered every time a request for change...

Capacity Management

04.02.2020 - Capacity Management Description/Summary Information Capacity Management is dealing with the implementation and monitoring of a predefined Capacity level for the IT environment. Capacity management is balancing the requested level of capacity by customer with the operating resources and planned resources....

Call Registration Management

04.02.2020 - Call Registration Management Description/Summary Call Registration Management deals with the registration of incoming calls related to the IT software and infrastructure. Call Registration Management is triggered every time a request, information or other part of information on IT-systems is addressing...

Availability Management

04.02.2020 - Availability Management Description/Summary Information Availability Management is dealing with the implementation and monitoring of a predefined Availability level for the IT environment. Availability management is balancing the insurance level for the disaster case with the resources, requirements and costs. Availability...

Supplier Management

04.02.2020 - Supplier Management Description/Summary Supplier Management ensures that external services and configuration items, which are necessary for the service delivery, are available as requested and as agreed at the service level. Supplier Management is responsible for consolidating requirements for external services...

Standard Change Administration

31.01.2020 - Standard Change Administration Objectives The available set of standard changes must be available to Change Management, although managing standard changes is not a native activity in the process. Thus, this task is covered by the sub process of Standard Change Administration. Prerequisites...

Supplier List Administration

31.01.2020 - Supplier List Administration Supplier General List Administration aims the definition, processing and changing of a general supplier list for services. Supplier List Administration is triggered by other processes in case of: decision to supply a service AND defined, requested and...