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SCRUM Master & Product Owner in English

Course & Certification

What is SCRUM? The Fundamentals Course.

Agility, openness, focus and personal responsibility – that’s SCRUM! Well-trained SCRUM masters are sought after in all industries nowadays. Learn to make your product and process management agile, for more transparency and efficiency.

Do you want to dive into the world of SCRUM and lay the foundation for your training to become a SCRUM Master? Then our SCRUM fundamentals training is right for you. You will explore the questions of where SCRUM comes from and which principles underlie the agile method. You will learn about the SCRUM process and the different SCRUM elements. You practice the execution of SCRUM in theory and practice and thus learn to apply the method.

We offer SCRUM training with practical approaches and intensive exam preparation. Book your SCRUM course now or send us an in-house request!

 

Why SCRUM with mITSM?

Our SCRUM training is based on the current SCRUM Guide by Jeff Sutherland and Ken Schwaber. The courses follow the official curriculum of ITEMO, an association of independent experts; our trainer guides and training materials are accredited accordingly. Our courses and the certification exams from both providers can be booked in German or English.

Our long-time SCRUM experts teach you the roles (master, product owner, developer) and associated tasks as well as the procedures (sprint, backlog) of SCRUM in a practice-oriented manner, in small groups with a friendly atmosphere.

SCRUM Master & Product Owner (Foundation) – English

In this two-day course, you will learn the basics of agile development and agile project management according to SCRUM and learn how to implement them in practice. After the training you will be able to work successfully in SCRUM projects and understand the principles of each role involved.

 

  • Based on the current Scrum Guide 2020 by Jeff Sutherland and Ken Schwaber
  • Intensive exam preparation
  • Online or paperbased exam
  • Training documents inclusive
  • Catering during the classroom training
  • You may retake the ICO-exam for 50% off
ab € 890,- zzgl. Mwst.
Zertifizierungsprüfung (optional)
€ 160,- zzgl. Mwst.
  1. Termine
  2. Inhalte
  3. Zertifizierung
  4. Voraussetzungen
Termin Ort Preis* Prüfung**
Do 03.02. bis
Fr 04.02.2022

München – Ridlerstraße 57

1.090,- 160,-
Do 02.06. bis
Fr 03.06.2022

Online Live

890,- 160,-
*Nettopreise **optional

Is this training suitable for me?

If you are working in project- or product management, want to learn the basics of agile project management or want to work as a Scrum Master/ Scrum Product Owner in the future, this training is definitely the right one for you.

Which benefits will I gain from this training?

After taking this seminar you will have mastered the Scrum method and can use it in any environment. You will know the different responsibilities within a Scrum team and will be able to lead it.

Agenda

  • Day 1: 9:00 to approx. 16:30 o’clock
  • Day 2: 9:00 to approx. 16:30 o’clock (including exam preparation and exam)

During the two days, all important theoretical basics as well as the examination-relevant terms and contents will be taught.

Key points of the training

SCRUM background and philosophy

  • Agile principles and problems of classical development (waterfall)
  • Origin of SCRUM and role of self-organisation
  • Agile manifesto and agile principles
  • SCRUM theory and basics

SCRUM overview

  • Scrum Theory and Values
  • Scrum Roles
  • Scrum Events
  • Scrum Artifacts

Execution of SCRUM

  • Planning and conception
  • Sprints, sprint planning, daily SCRUM, sprint review, retrospective
  • Impediments
  • Definition of done
  • Timeboxing
  • Taskboards
  • Reporting, metrics (burndown, velocity)
  • Testing

Requirements engineering

  • Product backlog
  • Requirements documentation (user stories)
  • Estimation and prioritizing of requirements

Further topics:

  • Tools
  • Kanban and SCRUM
  • Role of management
  • Iterative innovation and effects of agile methods on the organization
  • Scaling SCRUM in large environments

Exercises and practical examples:

  • Experience SCRUM in action
  • Experience the individual roles in practice
  • Practical tips for mastering the individual roles

How do I get my certification?

The certification exam is by ICO – International Certification Organization. It is an online exam, you determine the time and place of the exam yourself.

The certificate „SCRUM Master & Product Owner (Foundation)“ is internationally recognized and a prerequisite for the advanced SCRUM Professional courses.

Here you find a sample exam of the ICO: SCRUM Master & Product Owner Foundation (ITEMO SCRUM MASTER PRODUCT OWNER PART I).

Online exam details:

You are free to choose the time of your online-exam.

After we have registered you for the online exam, you will receive an e-mail from the ICO with all important information (usually on the first day of training). Please read this carefully. In the email there is a link to your personal exam page where your ordered exams are stored. For each of your exams there is a link to a sample exam. This will allow you to familiarize yourself with the system. These links are valid for 30 days from the date of validity and can be called up. If necessary, the validity can be extended again for 10 days. The exam can be taken at any time of the day or night during this period. The ICO examination system SOE monitors the examination. If you fail the exam, you may retake the exam for half the price. For more information, please follow this link to the ICO’s online exam FAQs and scroll down.

Which format is the Certification Exam?

  • Multiple-choice exam
  • Language: German or English
  • Closed Book, i.e. no aids permitted
  • Duration: 45 minutes
  • Number of questions: 30
    • There are 2 or 3 answers to choose from.
    • One, two or all three anwesr can be correct.
    • A question is correctly anwered, if all of the right answers an none of the false answers are chosen.
  • In order to pass the exam, you need to have answered 60% of the question correctly.

None, also no IT knowledge necessary.

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FAQ - Questions and Answers About Our SCRUM Courses

  • Which certification authority produces the exams given to mITSM training participants following SCRUM courses?

    The ICO – International Certification Organization – is the certification authority for personal certification through mITSM in the area of agile project management according to SCRUM.

  • What is the format of SCRUM certifications at mITSM?

    For our SCRUM courses, you take the online-exam by the ICO. You can chosse freely when and where you want to take the exam.

  • Are there PDUs for attending SCRUM trainings at mITSM?

    For our SCRUM trainings, SCRUM Foundation, SCRUM Master and SCRUM Product Owner, you can obtain PDUs (Professional Development Units) for PMP® and PgMP® certifications from the Project Management Institute through „Category B: Continuing Education“. You can determine the exact number of PDUs through the CCRS. Verification of participation and training duration, which can be found in your registration confirmation and on our website, are sufficient for this. We also would be happy to provide you with confirmation of the training hours if needed.

  • Is IT knowledge required for mITSM SCRUM trainings?

    No. Even though SCRUM has its origins in software engineering, it is now considered a process model for project and product management in general.

  • Is it possible to hold an in-house SCRUM Foundation course for all developers at my company?

    Of course. However, we do recommend a maximum number of 12 participants per SCRUM training session.

  • Is it possible to take the SCRUM Professional exam without a Foundation certificate?

    Unfortunately not. Whether or not other equivalent certifications can be recognized as prerequisites is currently being clarified.

  • Can SCRUM be used in areas other than software development - for example, in the introduction of ITIL?

    Yes, definitely! Although the roots of SCRUM lie in software development, SCRUM offers many methods that are very useful for other disciplines as well. The SCRUM Foundation training addresses this in more detail.

  • I would like to become a SCRUM Master. Which trainings should I attend?

    In order to do this, you must complete the two-day SCRUM Foundation and two-day SCRUM Master trainings with their corresponding exams. You could then also obtain the SCRUM Product Owner certificate by completing the one-day Product Owner Add-on, as the general component of the SCRUM training and exam is identical for the Master and Product Owner.

  • I would like to become a SCRUM Product Owner. Which trainings should I attend?

    In order to do this, you must complete the two-day SCRUM Foundation and two-day SCRUM Product Owner trainings with their corresponding exams. You could then also obtain the SCRUM Master certificate by completing the one-day Master Add-on, as the general component of the SCRUM training and exam is identical for the Master and Product Owner.

  • I am a developer in a SCRUM development team. Which trainings should I attend?

    As a member of a development team, our opinion is that you only need the SCRUM Foundation training.
    However, you should definitely complete this seminar with an exam, as you may take on other roles in the organization. Subsequently, you can become a SCRUM Master or Product Owner within two days – building on the SCRUM Foundation certificate – or you can attend a three-day course with a dual certification option.

  • Which role / training is more important: SCRUM Master or Product Owner?

    This question is not so easy to answer.
    For consultants, the SCRUM Master training is clearly the most relevant. On the other hand, it is much more important for companies that proceed according to SCRUM to have good product owners on board. This is because this role is ultimately responsible for generating the maximum added value from the agile approach. In contrast, the success of a SCRUM Master can be seen by the fact that this role becomes unnecessary over time.

  • What are the advantages of receiving a certificate from ICO and ITEMO?

    ITEMO (IT Education Management Organization) has made IT management education its mission. In addition to specialists for niche topics such as SCRUM, they also have experts for training and continuing education. Therefore, training and exams are not a „by-product“ at ITEMO, but rather the main focus of the organization and its partners.
    Unlike certificates from many other providers, the ICO certificate is valid for life and does not need to be renewed.

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FAQ - Questions and Answers About SCRUM

  • What is SCRUM?

    SCRUM is a project management method that helps teams deliver higher quality products in less time.

  • What is the main advantage of agile methods like SCRUM compared to traditional ("waterfall") methods?

    For most projects, the requirements (customer needs, market requirements, regulations, etc.) change over the course of the project.
    Agile methods are specifically designed to deal with these changes and to be transparent about development with the customer.

  • What are the benefits of SCRUM for my organization?
    • More accurate and realistic information about project status, as a testable result becomes available after each (max. 30-day) iteration.
    • This also results in higher transparency and the possibility for earlier intervention in case of emerging problems.
    • Through close collaboration with and feedback from the customer, a higher value of the final product can be achieved.
    • Faster time to market through customer feedback, increased team motivation, and less idle time.
  • Which tool should be used for SCRUM?

    In the beginning – and when the whole team is in the same place – a whiteboard is often sufficient.
    With complex or distributed teams, a tool is essential. The tool should be flexible enough to be adapted to the specific requirements of the team/organization.

  • What roles are there in SCRUM?

    There are three roles with different responsibilities in SCRUM: Product Owner, Developers, and SCRUM Master.

  • Which events exist in SCRUM?

    There are five recurring processes in SCRUM:
    Sprint, Sprint Planning, Sprint Review, Daily SCRUM and Sprint Retrospective.

  • Which artifacts exist in SCRUM?

    There are three outputs in SCRUM: Product Backlog, Sprint Backlog and Product Increment.

  • How did Ken Schwaber and Jeff Sutherland define SCRUM?

    SCRUM is a framework for developing and sustaining complex tasks that enables users to creatively deliver products with the highest possible value.

  • What are the characteristics of SCRUM?

    SCRUM is straightforward to understand and implement yet challenging to master.

  • Does SCRUM have rules?

    Yes. The rules in SCRUM define the interactions between events, roles and artifacts. They are outlined in the Scrum Guide.

  • What does transparency mean in SCRUM?

    Those responsible for the result must be able to understand the project.
    It is therefore necessary to determine aspects according to a common standard in order to enable those involved to have a mutual understanding of the transparent (comprehensible) procedure.

  • What does review mean in SCRUM?

    In SCRUM, progress is constantly monitored and reviewed with the goals set for the Sprint. Deviations from the goal can thus be identified early on and adjustments can be made to ensure that progress remains on track. This monitoring, of course, should be carried out in a way that does not interfere with daily work. Therefore, there are high demands and expectations set for the auditors.

  • What does adjustment mean in SCRUM?

    During a review, the auditor may identify deviations that are no longer acceptable. In this case, the process or project must be adjusted accordingly.

  • Does SCRUM prescribe formal events for review and adjustment?

    Yes. In Sprint Planning, Sprint Review, Daily SCRUM, and Sprint Retrospective, SCRUM prescribes formal iterative review, adjustment, and documentation.

  • Who are the members of the SCRUM team?

    The members of the SCRUM team are the Product Owner, the Developers, and the SCRUM Master.

  • What do self-organization and interdisciplinarity mean in SCRUM?

    Interdisciplinary teams contain all the skills necessary to complete their tasks; they are not dependent on any external resources. In self-organized teams, the team makes all decisions regarding how, by whom, and when their goals will be accomplished.

  • What is the job of the SCRUM team?

    SCRUM teams produce regular product increments.

  • What are the main responsibilities of the Product Owner?

    The main responsibility of the product owner is to maximize the product value. However, they are also responsible for the work and results of the developers and manage the product backlog.

  • What are the responsibilities of the Product Owner in managing the Product Backlog?
    • Create clearly formulated entries
    • Prioritize, sort, and categorize the product backlog so that tasks and goals can be accomplished effectively and efficiently
    • Ensure clarity (transparency) of the product backlog so that upcoming activities can be clearly identified and understood
    • Ensure comprehensibility of requirements so that team members have sufficient understanding of the task at hand
  • Does the Product Owner have to do the work mentioned above himself?

    The product owner is accountable for it.
    This means that they are responsible for making sure that the work is done „correctly“. However, they can delegate the completion of individual tasks to the developers. If the developer they select does not complete the task correctly and/or in time, then the Product Owner is held accountable (is to blame for selection and/or supervision).

  • Can the Product Owner be represented by a team or committee?

    The Product Owner must always be an individual person.
    They can represent or take into account the wishes of a committee, but the final decision about entries and changes in the Product Backlog is made exclusively by the individual.

  • What status does the Product Owner need to maintain within the organization?

    The product owner must be respected by all other members of the organization.
    For example, requirements may not be issued directly to the developers. The product owner is the only person who is allowed to set requirements for the developers.

  • Who creates the product increment?

    Only the developers responsible for the production of the Product Increment at the end of each Sprint are allowed to participate in its creation.

  • Does the product increment have to be releasable at the end of each sprint?

    The Scrum Guide dictates that an increment must be potentially releasable.
    This does not mean that every product increment will be released, because other requirements might not yet be met. For example, it is possible that another product that is needed might not be ready in time.

  • How is the team of developers structured?

    The developers must organize and manage the process of completing their tasks themselves.

  • Which qualities must the developers have?
    • The team must be self-organized and able to make all decisions regarding how to create potentially releasable Product Increments from the Product Backlog. Even the SCRUM Master has no influence here.
    • The team must be interdisciplinary. This means that they must have all the skills necessary to create a product increment (no dependence on outside resources)
    • There is no hierarchy among developers
    • There is no subdivision according to activities, such as testing, programming, or investigating. For each task that could theoretically be assigned to one of these phases, the best resource available is allocated, depending on the requirements.
    • The entire development team shares the responsibility for producing a Product Increment. Even though individual team members may have specific skills, they are not responsible as individuals for individual errors.
  • How many developers should a SCRUM team include?

    It is difficult to give a definitive number.
    It is standard for a SCRUM team to have more than three developers. In any case, the team must contain all skills necessary to produce the Product Increment. Likewise, it is considered standard that a team should not have more than nine developers, because the coordination process would become too complex. Product owners and SCRUM masters are not counted as developers unless they also perform developer tasks.

  • What are the responsibilities of a SCRUM Master?

    The SCRUM Master is responsible for optimizing collaboration within the organization such that value is maximized. They are not necessarily one of the developers, but rather a „servant leader“.

  • What is the Servant Leadership Principle?

    Servant leadership means that the leader always aligns their leadership with the interests of those they lead.
    Frederick the Great laid the foundation for this principle with the sentence: „the ruler is the first servant of the state“. Accordingly, the Servant Leader’s task is to identify the needs of others and fulfill them to the best of their ability.

  • What services must the SCRUM Master provide to the organization?

    The SCRUM Master must provide the following services to the organization:

    • Leading the coaching of organizations in the implementation of SCRUM
    • Planning the implementation of SCRUM in an organization
    • Assisting colleagues and stakeholders in understanding SCRUM and empirical product development.
    • Initiating changes to increase productivity within the team.
    • Collaborating with other SCRUM Masters to increase the effectiveness of SCRUM in the organization.
  • What is meant by a SCRUM event?

    A SCRUM event is a formal opportunity for review and adjustment at critical points.
    Events provide regularity/structure in SCRUM and reduce the need for impromptu meetings. They have a time limit (time box), the duration of which is defined at the start of the Sprint and may not be changed.

  • What is a Sprint?

    The Sprint is the „heart“ of SCRUM.
    The sprint is a time box of max. one month, in which a potentially releasable product increment is produced. All sprints within a project should be of equal duration. Sprints occur directly one after the other; the next sprint follows immediately after the completion of the previous one. Each Sprint has a defined scope, plan for implementation, work, and result.

  • What events does a sprint include?

    A Sprint includes Sprint Planning, Daily SCRUMs, Development, Sprint Review and Sprint Retrospective.

  • What are the most important rules for a sprint?
    • No changes can be made during a Sprint that could jeopardize the sprint goal
    • The quality standard may not be reduced
    • If new findings are made, the scope of requirements can be renegotiated between the Product Owners and developers
  • Why is the timeframe for a sprint limited to one month?

    The clear timeframe for a Sprint provides a greater capacity for predictability when reviewing and making adjustments regarding progress toward the sprint goal. 30-day Sprints also reduce the cost risk to only one month. A larger timeframe would increase risks (cost, complexity, outcome).

  • Can a sprint be terminated prematurely?

    Yes, but only by the Product Owner.

  • What is the difference between SCRUM and Kanban?

    While SCRUM’s purpose is the ability to react flexibly to changes within projects, Kanban is geared more towards continuously optimizing existing operational processes.

  • Warum gilt SCRUM als agile PM-Methode?

    Because SCRUM is a project method that is particularly well suited to dealing with rapidly changing requirements.

  • What is an analog SCRUM board?

    An analog SCRUM board is a physical representation of Sprint tasks (e.g. a whiteboard with post-its), clearly and publicly stating who is responsible for it and its status.

  • Should each project have its own SCRUM Master?

    Yes. Otherwise, there might be a decrease in effectiveness and identification in the project.

  • Can the SCRUM Master also be the Product Owner under special circumstances?

    This is strongly discouraged due to the inherent conflict of interest between these two roles.

  • Can the SCRUM Master also assist the team as an expert himself?

    Yes, as long as it is ensured that they can continue to perform their role as SCRUM Master.

  • If a sprint lasts 30 days, does that mean 30 calendar days or 30 business days?

    30 calendar days.

  • What should be done if all tasks are completed before the Sprint ends?

    The team can ask the Product Owner for new tasks or improve the quality of the product, e.g., by refactoring.

  • What is the difference between an Iteration and a Sprint?

    Iterations are called Sprints in SCRUM.

  • How do I know if I should implement agile methods like SCRUM in my organization?

    Agile methods are a good option if:

    • Your IT project results often fail to meet the customer’s expectations
    • Requirements can only be worked out with the customer during the project
    • Current methods seem too cumbersome
  • How do I know if agile methods like SCRUM are not right for me?

    Agile methods should not be used if:

    • there are no problems with your current methods and results.
    • uncertainty is generally unacceptable. This is especially true when the consequence of risks occurring is too great – i.e. in hospital systems, space travel, etc.
    • there is too much uncertainty, i.e., if not even rough targets have been defined. Then it is important to reduce the uncertainty to a reasonable level, e.g., through piloting.
    • there is hardly any uncertainty, i.e. when it is clear what is to be produced.
  • How can I convince my organization to implement SCRUM?

    You almost always need the support of business and IT management.
    Good informational material and sound reasoning are critical. Implementing SCRUM often starts with a small pilot project that is not very critical for the organization.

  • I got the OK from management to introduce SCRUM in my organization. What are the first steps?

    You should have someone who can act as a SCRUM „evangelist“, i.e. explain the advantages and aspects of agile software development with SCRUM clearly and introduce them efficiently in a pilot project.

  • Can I also use SCRUM for non-software projects?

    Yes, certainly. The benefits of SCRUM (better collaboration, control, fast results, etc.) can also be achieved in other types of projects. In fact, our SCRUM training is specifically designed for organizations that want to conduct a wider range of projects using agile methods – such as implementing ITIL / Service Management.

  • I am a project manager. Will I become useless after the introduction of SCRUM?

    No, but the role of a SCRUM Master is much more operational, dynamic and closer to the team than that of a classic project manager.

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