Wissen Archiv - Seite 25 von 27

Service Level Agreement Management

04.02.2020 - Service Level Agreement Management Description/Summary Service Level Agreement Management is responsible for establishing, reviewing and cancellation of Service Level Agreements (SLAs) with customer. Service Level Agreements are based on Service Design are negotiated and agreed with the customer need the...

Reporting Management

04.02.2020 - Reporting Management Description/Summary Reporting Management deals with any kind of Reporting of IT infrastructure and services. A well-defined and controlled process leads to the effective handling of these reports. Reporting Management is triggered every time a request for reporting is...

Release Management

04.02.2020 - Release Management Description/Summary Release Management aims to provide new or to update services and CIs defined by a Service Portfolio Management and/or Change Management for the production environment. It also aims to assure their integrity and functionality as defined by...

IT Service Financial Management

04.02.2020 - IT Service Financial Management Description/Summary Task of the Financial Management for IT Services is budget definition, monitoring and review, monitoring of IT relevant costs and revenues internal cost allocation for IT services (optional) Based on customer requirements a balanced ratio between quality...

IT Service Continuity Management

04.02.2020 - IT Service Continuity Management Description/Summary Information Continuity Management is dealing with the implementation and monitoring of a predefined Continuity level for the IT environment. Continuity management is balancing the insurance level for the disaster case with the resources, requirements and...

Information Security Management

04.02.2020 - Information Security Management Description/Summary Information Security Management deals with the implementation and monitoring of a predefined security level for the IT environment. In particular, it addresses areas such confidentiality, integrity and availability. Risk analysis, as the starting point, helps to...

Incident Management

04.02.2020 - Incident Management Description/Summary Incident Management provides the process, tools and concept for the fast recovery of service quality in a defined service. It deals with service issues, and with all other service and user requests recorded by a service desk....

Event & Alert Management

04.02.2020 - Event & Alert Management Description/Summary Event & Alert Management deals with any kind of Event & Alert in the IT infrastructure and IT services. A well-defined and controlled process leads to the effective handling of these events and alerts. Event...

Continual Process Improvement Management

04.02.2020 - Continual Process Improvement Management Description/Summary Continual Process Improvement Management deals with any kind of Process Design, and with implementation and improvement to the IT infrastructure and service processes. A well-defined and controlled process leads to the effective handling of Continual...

Problem Management

04.02.2020 - Problem Management Description/Summary The objective of Problem Management is to remedy incidents permanently. This objective is achieved by reactive and preventive actions: Reactive Problem Management analyses the issued reasons for incidents and develops proposals on avoiding of those reasons. Preventive...